Tuesday, 30 March 2010

Asiana Airlines Awarded the National Customer Satisfaction Index for 13 consecutive years

Asiana Airlines (President & COO: Young-Doo Yoon) received a 1st prize certificate for the domestic airline sector at the ‘2010 National Customer Satisfaction Index Awards’ hosted by KPC (Korea Productivity Center) in Seoul at the COEX Intercontinental Hotel on the 24th of March, 2010.
The Korea Productivity Center (KPC), conducts a survey (2010 National Customer Satisfaction Index) to customers ranging from 18 or older male and female who has traveled on the similar airline at least 4 times one way trip in the previous year about the airlines quality. Asiana Airlines being chosen as the number one domestic airliner this year has kept its 1st place since KPC conducted its survey 13 years ago in 1998.
President & CEO of Asiana Airlines Young-Doo Yoon commented “It is a great honor that Asiana Airlines has been chosen 1st place for 13 consecutive years of the NCSI survey. Our continuous investment in our cabin facilities, innovative and unique development of our service contents, and our service quality management system has given us this wonderful result. We will continue to do our best in providing satisfaction to our customers.”
Since its foundation in 1988, Asiana Airlines has continuously upgraded its safety and services with the philosophy of “Customer satisfaction through superiority in safety and service.” As a result, Asiana Airlines was chosen as the “2009 Airline of the Year” by ATW (Air Transport World), the world’s most prestigious air transport magazine and as a “5 Star Airline” for 4 consecutive years from Skytrax a world renowned airline research group. Asiana Airlines has been acknowledged as being one of the top service providing airliners by Korean and foreign institutions.

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